Contact
Contact and support.
Use these placeholder channels during MVP planning. Replace them with verified organisation contacts before launch.
General support
Email: support@universalcharity.example
Phone: +234 000 000 0000
Use this channel for account access, donation questions, sponsorship questions, and vault support.
Beneficiary and KYC support
Beneficiaries should contact support if a Wahala request is rejected, evidence needs correction, or verification status appears wrong.
Do not send sensitive documents through informal channels. Production support should provide a secure upload or review process.
Safety reports
Report suspected fraud, impersonation, payment issues, or abuse as soon as possible.
Include transaction references or request titles when available, but avoid sharing passwords or one-time codes.